Using Social Media for Customer Service : Resolving issues

Using Social Media for Customer Service : Resolving issues

Resolving Issues for your Customers

Social Media is an integral part of marketing - if you do it right. you’ll not only see your business profile raised but you’ll also see it translate to your bottom line.  Social Media well executed also has a part to play in other departments within your company, especially customer service.

How do you use Social Media for Customer Service? Read more on social media for customer service here 

How to use a video case study to improve your credibility & boost business leads

How to use a video case study to improve your credibility & boost business leads

Video Case Studies

What stories can you tell about your business? Stories are the life blood of a strong social media content strategy – we all like a story and what better way to show how your business works than taking prospects and customers through the process of a real project?

Video Customer Testimonials

Throw in a video testimonial from a happy and satisfied customer, and you’re on your way to creating something that will translate to all your social media profiles – and the best bit is there’s not one bit of self promotion – you’re showing the process that your future customers would experience, alongside happy existing customers saying great things about you – and offering value to boot!

This is the stuff of Social Media Heaven! Positive comment by third parties that can be distributed on your blog, Google+, Linkedin, Facebook and of course YouTube, with Twitter driving traffic to each of your social media profiles. You can see how our clients are using video case studies and video testimonials on our YouTube channel. Referrals – the stuff of which marketing dreams are made of…

What could you make a video about for your business? Which of your customers could you ask to talk about the great service or product you provide?